COMESA Orders Uber Contract Reforms

After a two-year investigation, the COMESA Competition Commission required Uber to revise rider contracts in Uganda and Kenya. The company removed clauses allowing arbitrary fare changes, broad cancellations, and dispute resolution under Dutch law. The changes mean riders now have clearer fares, cancellations limited to safety or impossibility, and local legal remedies. The commission emphasized that Uber is responsible for its drivers’ services, reinforcing accountability and protecting both riders and drivers under local regulations.